Terms and Conditions of Business
The placing of an order constitutes acceptance of these terms and conditions of business. These terms and conditions are not open to alteration and shall be seen as incorporated in all orders for the supply of products, services and materials by Vinyl Impression Ltd.
DEFINITIONS
Custom / customised products / orders is defined as:
Any bespoke piece or stock website good that is altered or amended by our design team or associated designers in any way to meet a specification outside of the stock product’s original parameters. This does not include colour selection from our pre-set chart on standard products, nor the input of text i.e. a name for products that require such information as standard.
Standard/ stock products/ order is defined as:
Any product available to purchase through our website that do not require artwork, alterations or design by our team or associated designers.
QUOTATION
Unless otherwise stated a quotation is open for acceptance for a period not exceeding 30 days from the date of supply.
PRICE
Vinyl Impression reserves the right to alter prices without notice and all prices quoted are strictly estimations and may be subject to subsequent alterations if circumstances deem it to be reasonable. This decision rests with Vinyl Impression. Quantity discounts will be considered on request but are not guaranteed.
MINIMUM ORDER
Due to the high cost of processing and transportation a minimum order charge of £100 will apply on all custom products, unless otherwise stated.
VAT
All prices quoted are subject to VAT at the subsisting rate. All products displayed on the website include VAT as standard.
CONFIRMATION OF ORDER
An order or an acceptance of a quotation must be accompanied by sufficient information to enable Vinyl Impression to proceed with the order. Any modifications must be agreed in writing and reference must be made to any special quotation, which has been given. All telephone and verbal orders must be confirmed in writing immediately. All communications relating to orders should specify the number and date of the original order together with a description of the goods. Vinyl Impression will accept no responsibility for losses arising from non-observance of these requirements.
RESERVATION OF TITLE
Vinyl Impression retains the title to the goods until all amounts due from the client are paid. In the event of a client being unable to pay his debts, the company may enter the client’s premises and recover the goods, which are its property by virtue of this clause.
TURN AROUND
Vinyl Impression aims to complete all projects in 7 working days (Monday to Friday inclusive), unless otherwise stated by a member of our team. The 7 working day period for custom orders begins only when the client has approved final artwork and until such time the order and its turnaround time will be unspecified. Delivery time is in addition to the average production turnaround and this must be considered before placing an order.
DELIVERY
Vinyl Impression will use its best endeavours to ensure that orders are completed within the time stated above but will not accept any liability for damages in the event of failing to do so. Should delay be experienced in the completion of an order the buyer does not have the right to cancel the order either entirely or in part if any works have begun.
APPLICATION SURFACE: STRUCTURAL
While Vinyl Impression Ltd will advise on the most suitable products for each application surface, it remains the customer’s sole responsibility to check the application surface and ensure its structural suitability before placing an order. Any damage caused to an application surface (e.g. glass partitions, windows, walls (all construction types) etc.) remain the sole responsibility of the customer even if damage is caused after interaction with any product or service supplied by Vinyl Impression Ltd.
APPLICATION SURFACE: SITE PREPARATION
Surfaces that require preparation include textured walls, fragile structures or surfaces that have broken down over time including but not limited to poor paint works and finishes. All painted surfaces must be left undisturbed to fully cure for a minimum of 4-6 weeks unless otherwise stated, as different material will vary.
APPLICATION SURFACE: UNUSABLE SURFACES
An unusable surface is defined as those which are heavily textured, fragile or show signs of excessive expansion and/or shrinkage, or those which alter due to extreme temperature changes from the physical environment including air-conditioning and heating systems. This list is not exhaustive. If you wish to place a graphic near a heat or cooling source, you must inform Vinyl Impression at the first point of contact before quotation.
REMOVABLE MATERIAL
Whilst we use industry recognised removable material, Vinyl Impression do not accept liability for damage caused to the application surface. For more information contact our sales team at hello@vinylimpression.co.uk
SHELF LIFE AND SERVICE LIFE OF OUR PRODUCTS
The shelf life is defined as the maximum length of time that the material can remain unused before experiencing performance decrease.
The service life is defined as the minimum length of time that our material will reliably stay fixed on a surface.
Our vinyls have a shelf life of approximately one year, this includes any time after the product has been delivered and before the vinyls are applied to the intended surface. The service life of our materials varies depending on the type of vinyl chosen. If you wish to know the service life of a specific vinyl item please contact us.
There may be other factors out of our control that reduce the service life of our vinyls, for example an improper application surface or incorrect storage after the product has been delivered. This list is not exhaustive. Vinyl Impression is not responsible for a reduced service life as a result of factors out of our control.
REMOVAL OF GRAPHIC/S
We have different materials that will remove with different levels of damage to the surface. Please note, we cannot guarantee that the surface underneath will not be damaged. Removable materials does not guarantee no damage. We recommend for adhesive vinyls using a heat gun or hair dryer to gently soften the glue to help removal but this also does not guarantee no damage.
FLOOR GRAPHICS
Whilst we use industry recognised floor graphic materials that are specifically designed for purpose, Vinyl impression accepts no liability for trips, slips and falls that occur as a result of their use. It is the consumer’s sole responsibility to account for all graphics, specifically floor stickers, in health and safety risk assessments. Customers are also responsible for monitoring the health of the graphics after they have been applied taking all steps to ensure safety remains paramount.
INSTALLATION: OUR TEAM
The price of installation is calculated based on an approximate duration of a job and can increase onsite if a customer makes any alterations to the agreed visuals. Any alterations that increase the installation length will be charged at £40.00 an hour ex VAT per installer.
Installation generally will not be confirmed until artwork has been agreed. However, installation can be ‘pencilled in’ on agreement that artwork will be submitted 7 full working days before the proposed date. Vinyl Impression reserves the right to cancel if the artwork is not submitted by the requested date, irrespective of monies paid.
The customer remains solely responsible for the preparation of the application surface and its easy accessibility before the installation crews arrive on site. If the standards are not met the installation team have the right to leave the site immediately and the customer will be charged in full for that installation. Any subsequent bookings will be chargeable in addition to any fees already paid to date. The decision on whether a surface is suitable for installation rests solely with our lead installers. However, if the customer insists on installation they can sign ‘the waiver’ that states they lose all rights to claim against any and all damage, peeling and bubbling or visible defects to the graphic caused by the surface. This list is not exhaustive; please ask for the waiver for more information.
INSTALLATION: SELF INSTALLATION / THIRD PARTY
Vinyl Impression accepts no liability for damage caused by installation by self-installation or by any third party not authorised by Vinyl Impression including but not limited to painters and decorators, other graphic installers and self-application. Self-application is defined as installation by anyone associated with the end user and/or purchase agent who is not a professional authorised by Vinyl Impression Ltd. Third party installation should not be booked before the products supplied by Vinyl Impression are delivered and checked thoroughly by the purchaser. Vinyl Impression is not liable to pay any fees associated with a third-party installer if the graphics are delivered later than estimated or in some way faulty.
REMOVAL: OUR TEAM
Vinyl Impression offer a removal service of graphics however once again, we cannot guarantee the surface condition. We do not take any responsibility for any damage caused during the removal process and it would be the clients responsibility to repair the surface if any damage occurs during removal. Once repaired, any new graphics can be applied however this is very unlikely to happen in the same visit.
Vinyl Impression does not take any responsibility for the damage caused and it is the clients responsibility to repair the surface. This is in any case, even if there is a problem with the print that is not the clients fault. We are not responsible for the surface.
It is up to the discretion of Vinyl Impression as to whether they decided to conduct any remedial works on site. This may include such works as priming the surface or silicone / filling areas where necessary, however this does not guarantee that the material will not lift or peel.
We will always do our best to ensure materials don't lift off or peel, but wall surfaces and paints are so varied, we can't take responsibility for this, and it is our discretion to choose what to do.
REMOVAL: SELF REMOVAL / THIRD PARTY
Vinyl Impression cannot guarantee the final surface finish once a vinyl has been removed. We do offer different materials that will remove with different levels of damage to the surface. Removable materials do not guarantee no damage. We recommend for removal of adhesive vinyl using a heat gun or hair dryer to gently soften the glue to help removal however this also does not guarantee no damage.
Please note, in some instances glue may be left on the surface. This is the clients responsibility to move and can be done with a hair dryer and a cloth. Failing this, sanding may be required to smooth out the surface.
ARTWORK
Vector artwork must be submitted in an original file, which must be saved as an .ai, .eps or .pdf file. All files need to be submitted ready to print unless an artwork service is included in the order or otherwise stated. Any amendments needed beyond that which is normally expected will be chargeable at £50 per hour per artworker.
All images for wall murals must be submitted as high-resolution jpeg or tiff files (at least 150dpi at 100% or 300dpi at 50%). Whilst Vinyl Impression will endeavour to advise on the most suitable images for purpose, however all images will lose a degree of quality when scaled up to the size of a wall. Vinyl Impression will print a sample for all custom wall murals as standard to check the quality. In instances where quality falls below the expected standard at a viewing distance of a meter, Vinyl Impression will send the customer the printed sample to decide if they wish to proceed with the selected image.
If deadlines of artwork submission are communicated, the purchaser and all agents associated with them must adhere to the timeline. If this timeline is negatively altered due to missing submissions, Vinyl Impression holds the right to change the delivery date or delay or cancel installation, irrespective of the graphics purpose including if they are needed for specific date or event.
ARTWORK DIGITAL FILE OWNERSHIP
All edited and custom design files remain the sole property of Vinyl Impression even if they contain elements of predesigned work. In this instance, edited artwork is any files that are adapted or altered from their original form beyond that which is expected with print and or cut preparation.
Electronic copies of files can be made available for a fee that is determined by the Vinyl Impression sales team at the point of request.
COPYRIGHT
By placing the order, the client declares they hold the right and correct licences to reproduce all text, images, artwork and digital files supplied. The client assumes absolute liability for any resulting violation of copyright in any action brought by a third party.
RETURNS
Vinyl Impression offers a 30-day returns policy that commences on the date an order is placed for products in their original condition and packaging. Refunds are not accepted on custom products but are available on all stock items.
Vinyl Impression doesn’t take responsibility for damage to either the product itself or the application surface during installation or removal. Nor is liability acknowledged for damaged occurred in storage after the product has been delivered. Click here to see our full returns and refund policy.
‘COOLING OFF PERIOD’ AND CANCELLATION RIGHTS
You have the right to cancel your order without reason at any time within the ‘cooling off period’ of seven working days from the date the order is placed, however this does not include customised products, office branding projects or event branding projects if works have already begun. Customised products are defined above. Works is defined as any actions taken by the Vinyl Impression team or associated designers to begin tasks that are directly linked to the process of producing an order. See the "CANCELLING OR POSTPONING YOUR OFFICE OR EVENT BRANDING ORDER" section below for more details. Gift vouchers are non-refundable. Click here to see our full returns and refund policy.
INSURANCE
Vinyl Impression advises the client to insure the materials for their full value against all risks, loss or damage at all times including but not limited to fire, water and smoke damage or other accidental damage or acts of God.
GOVERNING LAW
These terms and conditions are governed in accordance with English and Welsh law. Consequently, the courts of England and Wales have exclusive jurisdiction of any claim that arise in connection with this incorporated agreement, including but not limited to non-contractual disputes or claims.
EMAIL MARKETING
We only send marketing communications to users with your prior consent.
From time to time, we may want to contact you with information about product announcements, updates to our services, and special offers for similar products and services. This is because you have previously purchased our products/services or contacted us for a quote, and opted-in to receiving such communication. You may opt out of such communications at any time by clicking the “unsubscribe” link found within our emails and changing your contact preferences. All Vinyl Impression account holders will continue to receive transactional messages related to our services, even if you unsubscribe from promotional emails.
Our full privacy policy can be seen here
EVENT INSTALLATION AND DE-RIG
The client is responsible for telling us true and accurate event dates and timings. This includes access timings agreed in your contract with the event venue for installation and de-rig. Vinyl Impression may contact the event venue directly to discuss alternative access timings, however any agreed timings outside of your venue contracted times will apply to Vinyl Impression only and not the client.
Vinyl Impression reserves the right to contact the venue directly to discuss topics that include but are not limited to: venue access, risk assessments and method statements.
PAYMENT TERMS
Payment for orders under £2,500 is required up front
For orders over £2,500 a 50% deposit is required up front, and the remaining 50% is required within 7 working days following installation, or 3 months after the invoice date, whichever is sooner.
For orders over £2,500 that exclude installation, the remaining 50% is required within 7 working days of your order despatch date.
HIRED ITEMS
All hired items are either the property of Vinyl Impression or a third party hire company and remain so at all times throughout the hire period.
The client is solely responsible for the hired items at all times throughout your hire, from acceptance or pick up of the items until you return the items or they are accepted back by us.
Any breakages, missing parts & damages to items will be charged according to the full replacement value
If an item you have booked is damaged or lost prior to your hire taking place you will be informed and every effort will be made to replace the item like for like. If this is not possible or if this is unsatisfactory, you will be entitled to a refund for that item only. No further compensation will be due.
All hired items should be tested for functionality by the hirer prior to event usage. No complaint on the condition or quality of the items will be valid at a later stage if concerns have not been raised, or if inspection has not occurred. You may not request a reduction/refund on payment based on quality or condition of our items if concerns have not been raised, or if inspection has not occurred
If your event is extended, or your event is postponed after the branding has already been despatched, then we can look to offer extended hire periods for hired items. Any extension on top the originally agreed hire period will trigger a new hire period charge. The cost of the new hire period will be subject to our discretion.
Vinyl Impression cannot guarantee the availability of hired items beyond the originally agreed hire period.
CANCELING OR POSTPONING YOUR OFFICE OR EVENT BRANDING ORDER
All cancellations or postponements must be received in writing from the client and will be deemed to take effect from the date of receipt.
If your event is cancelled within 1 calendar month of the event/installation date then you will still be liable to pay the full invoiced amount.
Once your invoice is agreed Vinyl Impression books your event/installation date into the upcoming works calendar and may refuse other sales for events/installs taking place on the same date as the event in question. This may also start to happen during the quoting stage before the final invoice is agreed. Any cancellation or postponement within 1 calendar month of the event/installation date does not give Vinyl Impression sufficient time to source other work for that date, therefore all charges will still apply.
Similarly, once your invoice is agreed, Vinyl Impression will have spent time and resources on your order, including but not limited to: design work, production labour, project management, materials, site surveys, and delivery costs. We may have also booked sub-contractors or outsourced items from your order. In the event of cancellation or postponement, the client shall be liable for any and all costs or expenses incurred by Vinyl Impression as a direct result of the cancellation or postponement. This includes but is not limited to: installation and de-rig charges, third party hired item costs, delivery costs, production labour and material costs, design and project management costs, and outsourced item costs.
STORING GRAPHICS
In the instance that your event/install is postponed and we have already produced some or all of your branding, we may be able to store any items that can be reused at a later date. A storage fee will apply and the amount will be subject to our discretion. Before a storage period is agreed, we require any outstanding balance on the invoice to be paid.
If items have already been despatched, the client is responsible for arranging safe storage of the branding. If the client wishes to return the items to us for storage in our warehouse then a storage period and storage fee must be agreed before the items are sent to us. Additional shipping charges may apply if you wish us to arrange a collection, and also when the items need to be shipped out again.
Vinyl Impression cannot guarantee that all items will store well and be able to be used at a later date. Some items have a shorter shelf life than others, and storage methods may decrease the service life of items.
If branding items are unsuitable for reusing at the future event date, the client is liable to pay for those items to be produced again.
FORCE MAJEURE
Vinyl Impression shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery, imposed or advised business interruption by the government, and local, national or international health crises. Vinyl Impression shall be entitled to a reasonable extension of its obligations where possible.
